Inkkas Ireland FAQ's

The shoe I want is listed as "Out of Stock", when will you be getting it in again?

If your shoes are currently not in stock, please continue to check the site alternatively, contact support@inkkas.ie with your query and we can advise you on the availability of the shoe you want.

I have wide feet; does Inkkas carry sizes for people with wide feet?

At this time, Inkkas only makes shoes in “regular” widths. We do not currently offer wide sizes.

I don't see any size Men's size 13's or 14's, do you offer them?

No, not at this time :-(.

I see that you don't offer half-sizes. I am a 7.5, should I order a 7 or an 8?

We recommend that anyone who is normally a half size order the next whole size up.  Follow our size chart where you can see exactly how Inkkas shoes fit and each size's exact measurements. In any case, if for whatever reason you order a pair of Inkkas and they do not fit 100% like you would like them to, we would be happy to take them back for a full refund or to exchange them for the right size – see our returns policy.

I have gotten my Inkkas shoes dirty, how should I clean them?

We do not recommend putting Inkkas shoes in the washing machine. Instead, we recommend using a spray-on fabric cleaner to keep your Inkkas clean and looking' good.

Do Inkkas shoes have an arch support?

Yes, Inkkas provide arch support that is sufficient for the curvature of the average foot. However, if you typically wear orthotics in your shoes, you may want to use your orthotics in your Inkkas also. Inkkas' insoles are removable to make room for orthotic inserts, this will depend on the type of orthotic you use.

Oh no! I made a mistake in my order, what should I do?

Don't worry! If you made a mistake in your order such as putting in the wrong shipping address or choosing the wrong size, please contact support@inkkas.ie and we will do everything we can to correct your order as soon as possible.

I have contacted Inkkas Ireland customer support by email, when will I hear back?

Inkkas Ireland support are committed to responding to customer inquiries within 24 to 48 hours during business hours.

I would like to go to a store that sells Inkkas so that I can try them on and see how they fit. Where are Inkkas sold?

At present Inkkas are only sold online in Ireland. Please check our Facebook page and website as we may host one off events in the future where you can see our products!

How does my purchase help reforestation?

It is thanks to our partnership with Trees for The Future, an award-winning global tree planting organization, that we can guarantee you that your purchase will directly allow us to plant a new tree on the planet. We donate a fixed amount of money per shoe sold in order to allow Trees for The Future to plant more and more trees.

Where are Inkkas shoes made?

All of our shoes are made in Mexico and Peru. This means that all materials, labor and manufacturing is also done in Peru and Mexico. When you buy our shoes you are buying an authentic South or Central American product created by in Central and South America. 

What conditions do Inkkas manufacturers work in?

Inkkas fabrics are produced in partnership with local Peruvian workshops that are wholly owned by resident Peruvians. The factories are modern, safe, and abide by the most stringent labor law restrictions. All employees are above 18 years of age and are fairly compensated with a wage that is 2 to 5 times the average wage in Peru.